• F.A.Q.

    • How does my Smart Haven Security alarm system work?

      The alarm system may be armed in the “Away” or “Stay” mode. Once the system is activated, each monitored zone has the ability to recognize a violation. Once a zone has been violated, the alarm system then dials ADT and transmits the message through a telephone line. Once the signal is received, the alarm system will wait to send another message if another zone is tripped. Entering the code and turning off the system will end this process.

    • Why is my motion sensor providing false detections?

      A motion detector may activate falsely for several reasons. It could be the result of improper installation of the device, such as placing it above a heater or furnace. A false detection could be caused by the movement of objects such as balloons, blinds, and curtains within the range of a motion detector. If false alarm activations continue the motion detector may require relocation or adjustment by an ADT technician.

    • Why is my system not communicating correctly?

      An alarm system may lose communications for several reasons. It could be that the telephone line the system communicates through may be inoperable or equipment on the alarm system may not be functioning properly. It could be possibly due to operational malfunctions within your phone company or ADT may also be possible reasons for communications failure.

    • If I lose power, will my alarm system still work?

      Yes. In case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low-battery signal will be sent to your Customer Monitoring Centre so you can be notified.

    • My alarm when off accidentally, but I quickly put in the code and shut it off. I expected a call from ADT, but no one called. Why not?

      The system allows a brief period for you to turn off your system before an alarm signal is sent to the Customer Monitoring Centre. This gives you enough time to cancel the signal and prevent a false alarm.

    • If I have an emergency, should I call ADT first?

      No. If you have an emergency, call 911 first. If you are unable to call 911, then depress the panic or fire alarm button on your touchpad, and ADT will request emergency services.